Contacting Last Yard Support

Modified on Mon, 05 Jun 2023 at 08:22 AM

At Last Yard, we are committed to providing you with an excellent user and customer experience. Our friendly support staff are here to help you with any issues regarding the services we provide. To make this process faster and more efficient, we ask that you follow these 'best practice' procedures.


When launching a request with Last Yard, please contact our support team at: support@lastyard.com or through the Last Yard software, there is a Contact Us button, on the bottom right of your screen. When you click on this, a box will appear where you can submit your request directly to the team. 


 

Please provide as much detail as possible, bullet point in your submission, including screen shots, images, URL links to specific products or batches. Please also include what troubleshooting you have completed/tried before contacting our support team. 


Please include: 


Your store name 

The best contact phone number - mobile is preferred

The name of a store member to discuss the Issue With 

A detailed description of the issue your store is experiencing 

Screenshots/video recording of issue

A link to a batch or spreadsheet of data that is experiencing issue

Barcodes or examples of products 

NOTE: We often require access to your POS server to troubleshoot (your computer hosting your POS Server) so please make sure you are informed on which of your PCs is the POS Sever. 

 

Before submitting a ticket to the Last Yard support team, please first check your POS. 

  • Check Your POS and the pricing in your POS. Last Yard is only reading the data from your POS so if that is wrong Last Yard will be reflecting that.

  • You can change pricing in your POS and this will update in Last Yard accordingly.

  • Check Help Centre and see if there is an article that can assist you

  • Our technical support team can be contacted by: support@lastyard.com

    • 9:00 am- 5:00 pm AEST Monday - Friday

    • We will respond within 24 business hrs

    • Excluding national public holidays

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