Cast Troubleshooting: Content Not Displaying

Modified on Fri, 16 Feb 2024 at 02:49 PM

Sometimes we experience issues with the content not/being incorrectly displayed on Cast Devices. 


We can see this under "System Status" on the Cast screen as "Content" has a status if "unknown". 


In this case, when the played is connected to the network, for some reason the player renames itself to "blank-signiq-tv". 



1. Go into admin panel to find the player: 

2. Click on the MAC address: 

3. Rename the player to the correct name and hit 'Save':

4. Reboot the player:

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